Customer relationship management (CRM) provides company-wide information about your customers, prospects, and partners. It enables your sales, marketing, and customer service or support teams to work seamlessly together - ensuring higher customer satisfaction and promoting better sales opportunities.

Sales are slowing - how can I figure out why and correct it quickly?

Is our company providing the best possible service to my customers and prospects?

How can I determine if our marketing spending is producing results?

IS2 offers experienced implementation and customization of SageCRM, an award-winning CRM system that integrates with Sage Accpac ERP and QuickBooks. It helps you maximize sales opportunities for stronger profits, and fine-tune your marketing strategy to generate more leads. SageCRM allows you to:

• Better manage the sales pipeline with full analysis of the sales cycle.
• Give field sales the full power of CRM on a mobile laptop or handheld device.
• Learn what works (and what doesn't) in marketing - view objectives, leads generated, and lead follow-up, and drill down to specific activities within a campaign.
• Improve customer service by providing access to relevant customer data including purchases, call and escalation histories, interactions, e-mail, and more.

Sage Accpac CRM is an easy to use, fast to deploy, feature-rich CRM solution providing enterprise-wide access to vital customer information anytime, anywhere. With Sage Accpac CRM, you can better manage your business by integrating field sales, internal sales, customer care, and marketing information.

You can explore the following pages for more information about Sage Accpac CRM. However, the best way to understand how this powerful CRM solution can benefit your specific organization is to attend a live product demo. For personalized, one-on-one advice, please call us at 888-495-6079, or send us an e-mail.

Sales Automation
Take complete control of your sales pipeline by empowering sales teams to effectively manage, forecast and report on all phases of the sales cycle.

Marketing Automation
Track the ROI of your marketing programs by automating, tracking and analyzing every marketing campaign, from one-time e-mail communications to multi-faceted marketing programs.

Customer Care
Make the most of every customer interaction by ensuring customer satisfaction and even allowing your customers to help themselves.

Microsoft Outlook Integration
Why ever leave Outlook? Sage Accpac CRM runs within the framework of your Microsoft Outlook and has complete, two-way synchronization with Outlook contacts, calendar (appointments) and tasks, in addition to enhanced e-mail integration.

Wireless PDA Access
The benefits of real-time access to your CRM solution are numerous and can have a positive impact on your business performance and profits.

Offline Synchronization
A comprehensive CRM solution enables organizations to guarantee their sales and customer care professionals have access to critical data - regardless of whether or not they have an internet connection.

Advanced Features
Sage Accpac CRM has sophisticated Automated Process Workflow and Customization capabilities as well as Computer Telephony Integration, Web Self Service and more.